What is home care and how does it differ from home healthcare?

In its truest meaning, home care refers to any type of care (medical or non-medical) that is provided for the client in their home. In recent years, however, there has been a slight shift in terminology.  While home care can be used to describe both medical and non-medical care, typically “home care” refers to non-medical care such as companionship/homemaking services and personal care services, while “home healthcare” refers to the provision of skilled nursing care and other care such as speech, physical or occupational therapy.

What services does Care Partners At Home provide?

Care Partners At Home provides companionship services such as meal preparation, laundry, light housekeeping, grocery shopping/errands, incidental transportation, medication reminders, grooming, live-in service and respite care.  We also provide personal care services such as bathing, grooming, and hygiene, mobility assistance, transferring and positioning, toileting and incontinence and feeding/special diet assistance.

How are Care Partners At Homes selected?

Each Personal Attendant, special people we call Care Partners, is an employee who is carefully screened and trained before caring for a client.  Each must undergo a rigorous process including national and local criminal background checks, DMV, and personal and professional reference checks.  All Care Partners are bonded, insured, and covered by Workers’ Compensation insurance for our clients’ peace-of-mind. We strive to hire the very best Personal Attendants to become Care Partners At Home associates, because we only hire people we would want caring for a member of our own family.

How much does in-home care cost?

Costs of care are extremely unique to the individual client and their needs.   The hourly costs can vary depending upon shift length, shift times, required skills, location, etc.  Our process involves a complimentary assessment that helps families determine each client’s exact unique care needs.

Are services available 24 hours, 7 days a week?

Yes.  Services are available for as little as a FOUR hour visit up to 24 hours, 7 days a week, 365 days a year, including opportunities for live-in personal attendants.

Do you provide services to those in nursing homes or assisted living communities?

Yes.  Care Partners At Home can provide companionship or personal care to residents at assisted living communities, memory care centers, independent living facilities and nursing homes who may desire additional attention or personalized care.

Is there a written plan of care for each client? Is it modified and if so, how often?

Care Partners At Home employs Life Care Managers who serve as the primary point of contact for our clients and their families.   Through initial and ongoing assessments, the Life Care Manager develops an individualized and completely confidential Plan of Care for each client.  The purpose is to document the type of care services needed and when the client would like to initiate care.  Once the client, and family members, and Life Care Manager agree on the Plan of Care, the office staff will use that information to recommend the Care Partner who will be delivering the service, establish the schedule and agree to the monitoring and communication.

Plans of Care are reviewed with the client and family at least every six months, but may be more frequent based on state regulations.  The review is an important process to ensure the client is receiving the appropriate level of care and is pleased with the Care Partner providing the care.

Will I have the same Care Partner all the time? How will I meet my Care Partner?

During the initial conversation and the in-home visit, the Client Care Coordinator will document the services required and the client’s preferences for a Care Partner match.  Then, the Client Care Coordinator selects the best Personal Attendant fit for the client and will arrange an introduction between the client, Care Partner, and Coordinator to introduce each member of this new team.  During that meeting, all of the involved parties review the Plan of Care to ensure that everyone agrees and understands what services are to be provided.

What if my Care Partner is sick or on vacation?

Each Care Partners At Home office employs a team of Personal Attendants so that your care service will not be interrupted if someone gets sick or goes on vacation.   If your Care Partner is unavailable, the Client Care Coordinator will arrange another Personal Attendant and will contact you in advance of the change.   The Client Care Coordinator will also introduce the interim Personal Attendant to you and review your Plan of Care with the interim Personal Attendant prior to service.   Our goal is to ensure that services are provided as expected.  Your safety and security are a top priority.

What are ADLs and IADLs?

Activities of Daily Living (ADLs) include the basic tasks essential for day-to-day functioning, such as bathing, dressing, grooming, eating, mobility and toileting. Many seniors who require help with such activities are largely independent, but may require help with one or two ADLs. In some cases, intermittent help from a family member or friend may be all that is needed. However, in many cases, particularly when family or friends are unavailable and the importance of scheduling these activities is critical, informal care arrangements may not be adequate.

Instrumental Activities of Daily Living (IADLs) are considered those activities which are less basic than the traditional ADLs. IADLs, nevertheless, are important in enhancing a client’s quality of life. IADLs include such activities as shopping, paying bills, cleaning, doing the laundry and meal preparation.  Many seniors require assistance with IADLs rather than  ADLs. Some seniors want someone to escort them when they are shopping and help them avoid situations that might cause them to fall. Other seniors may welcome assistance with their bill paying and medical appointments. Care Partners At Home offers an array of companionship and homemaking services to assist our clients with the IADLs. Please contact the Care Partners At Home location nearest you or your loved one for more information.

Is Medicare or Medicaid funding available for these services?

Today, Medicare does not cover non-medical home care services. The exception to this is when a patient is eligible for Home Health Care (skilled nursing), continues to meet those criteria, and the home care services are provided by a Medicare certified Home Health Agency. There is a limit as to how much home care will be covered. Eligible Medicaid recipients may receive some coverage – the agency used must be a certified Medicaid provider.

What if a family member needs to be put in a care facility while receiving Care Partners At Home services?

We transition with you. We work with you and the facility to continue providing the services you request.

Do I have to sign a contract locking me into services?

No. Care Partners At Home is here to meet your needs, and as your needs change, so will the services you receive. Our service agreement reflects this and flexes to meet your changing needs.

How often do I get billed for services?

Billing is done on a weekly basis.

Is there any additional cost to me?

No. Every agreement is clear and transparent; there are no hidden fees. The most typical additional cost you may incur is mileage when you ask your Personal Attendant to run errands in his/her personal vehicle.

What is the cost for service?

Costs are determined by the unique needs of our clients. Most fees in this industry are fairly similar, but we employ creativity to keep costs down and home care affordable. If you discover a competitor’s fees are lower, it is most likely because they are skipping important steps that would leave you vulnerable.

What if I need to speak to someone in the office after business hours?

Care Partners At Home office staff is available 24 hours a day, 7 days a week, 365 days a year. When the office is closed, there is always an on-call person available to help you.

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